We would look at our daily sales goal sheet and see what appointments we had for the day. Then apply any new products to our face to help experience and sell our newest launches. if you want great customer service experience I suggest the Boca Mall where everyone is acknowledged and provided with immaculate customer service.We would first see what the theme was for the day. Hope this help anyone intended on taking their business there. Which in turn Left a very bad taste in my mouth for Mac cosmetics customer service. I have been a Mac customer for over a decade and this has me wanting to take my business elsewhere, as I am a FL realtor and IBO I am aware Customer service is everything and the importance of Customer service but Narva or Marva a Mac cosmetics employee in Coral Square Mall showed a huge lack of customer service skills which made my experience in forever a horrible one. And another cosmetic associate saw or perhaps over heard me trying to express my concerns do to the horrible customer service and took it upon himself to apologize for their behavior. She simple said ok and disregarded it didn't show no empathy whatsoever. I immediately asked for that shift manager and the manager too did not handle my dissatisfied experience accordingly. And will assist me after her but she continued to assist others as if I was transparent. In fact, when I approached Narva or Marva and addressed the fact I was next and have been next, her reply was well that customer that came in after me got her attention 1st. However, next available Mac employee Narva or Marva did not acknowledge me after waiting for 45 minutes and had taken about 3 customers who came after me before me. I went into Mac cosmetics for a simple exchange which doesn't take no more then 2-3 minutes. My experience on 12/30/17 at 6:39 pm est time was horrible. What questions you have? ' She was extremely rude and condescending. Rather than saying something like.'the manager is not here but let me try to explain it to you as fast as I can.

When I asked for the manager regarding some questions I had about the Macy's card and % of sales discounts I was told by the girl, ' I don't know if you saw the girl who was here earlier that left but she's a manager and she's not here anymore '.

When I told her she dropped it and I saw her drop it it she denied it with an attitude of course. She lied and tried to ask me if I had damaged it within the 4 min that it had been since I checked out. When I checked in the car it was completely shattered. After having an attitude about helping me the girl dropped my bronzer before putting it in the bag at check out. Worst customer service ever at 3/14/17 at 6:30p.m no manager on duty.The people here have no clue as to what it is to work on retail.

Mac cosmetics hiring fl